RETURNS & EXCHANGES
We are committed to offering you the very best craftsmanship, quality, and service. If you are not satisfied with any item, you may return it within 30 days for an exchange or refund for the full merchandise amount. Note that many of our items are hand-made and hand-painted, therefore minor artistic variations may occur.
Complete the returns form and send your return within 30 days to:DharmaCrafts
Attn: Returns Department
60 Island Street
Lawrence, MA 01840
To expedite your return or exchange, please complete the returns form that is enclosed with your order or print the form now. If your order arrives damaged; please contact us immediately. If we made an error on your order or if an item is defective, we will gladly refund your return surface shipping cost or we'll have the item picked up at your address. Sorry, we can not accept returns of opened CDs, DVDs, or incense.
- Large items and items marked "drop-ship," require pre-authorization. Please contact Customer Service in advance of returning the item.
- Carefully pack your item in its original packaging.
- Insure your package, and prepay the shipping (we can't be responsible for uninsured packages).
- We don't accept C.O.D.'s or packages marked "bill recipient" via Federal Express.
Questions about exchanges and returns, contact Customer Service (M-Th, 9 am - 5 pm, EST and 9 am - 1 pm F) at: