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CUSTOMER SERVICE

DharmaCrafts is dedicated to making your visit on our site as enjoyable and informative as possible. Please refer to the menus below for information about our catalog, our Customer Service hours, online ordering, and our products. If you are unable to find the information for which you are searching, please call our friendly and knowledgeable Customer Service staff. Thank you for your patronage!

How to Reach Us

Our Catalog

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Ordering Online

Online Accounts

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Our Website

About Us

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Customer Service Hours:
Monday through Friday, 9 AM to 5 PM ET, Fridays until 1 PM ET. We love to talk to our customers! Our Customer Service people know our products, how they're used, what they're made of and how they work. We're happy to place your order or answer any questions that you have about our products.

Labor Day Shipping &
Customer Service Schedules:
   
Customer Service Schedule:  
You may place your order via phone, 24 hours a day/7days a
week via our website or by calling our off-site call center at:
800-794-9862.  
   
Our customer service and shipping departments will be
closed on Monday, September 1 for the Labor Day holiday.
   
DharmaCrafts shipping & customer service departments will
resume normal business hours on Tuesday, September 2 at 9 am, ET.
   
Labor Day Shipping Schedule
Times are listed as Eastern Time
Online Orders Completed: Will Ship On:
after 2 pm, Thursday, August 28
through 2 pm, Friday, August 29
Tuesday, September 2
after 2 pm, Friday, August 29
through 2 pm, Tuesday, September 2
Wednesday, September 3

For Customer Service questions call: 866.339.4198.

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Order via telephone 24 hours a day/7 days a week:
Yes, you can place your order or check the status of your order — anytime! But, don't worry, we're not overworking our small staff of fewer than 10 people. When you call to place an order, you'll be talking with professional customer service representatives located in the Midwest. If you have a question they are unable to answer, and if it's between 9-5 ET Monday thru Thursday and 9-1 ET Friday, they will transfer you to our "in-house" customer folks in Massachusetts. If you call after our regular business hours, we'll contact you the following business day.

To order by phone call: 800.794.9862

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Fax Your Order:
To place a fax order, complete your catalog order form and fax it to us any time of day. We will process your fax order during our Customer Service hours, Monday through Friday.

To order by fax dial: 978.620.1352

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Email Customer Service:
customer_service<@>dharmacrafts<.>com. We make every effort to answer email correspondence within 24 hours of receipt (except for Friday afternoons and weekends). Important message for Gmail users: adding customer_service<@>dharmacrafts<.>com to your Contacts list BEFORE emailing us will avoid our reply message ending up in your SPAM folder. Please check your SPAM folder for our reply if you do not receive it in a timely fashion.

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Our Mailing Address
Dharmacrafts, Inc.
60 Island Street
Lawrence, MA 01840

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Our Satisfaction Guarantee
All of us at DharmaCrafts are committed to offering you the very best craftsmanship and quality in meditation supplies. If you are not satisfied with any item, you may return it within 30 days for an exchange or refund for the full merchandise amount. Note that many of our items are hand-made and hand-painted, therefore minor artistic variations may occur.

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Online Account Benefits
You don't need an account to shop at DharmaCrafts, but by registering with us, you can save time on your next order. Your billing and shipping addresses will be stored for you, and you can easily update your email address as well. We hope to enrich your account by adding order status and tracking in the near future. For security reasons, we do not store credit card information in your online account, so you can rest assured that placing an order with us is both convenient and safe. Read more about our Web Security and Privacy Policy.

Create a new account now. Or, while you are checking out, simply provide a Password when asked, and an account will be created for you!

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About Our Site
We hope that you enjoy visiting our website. We have done our best to display our products as accurately as possible. Please note that the colors of the products shown on this website may vary depending on your monitor. Thus, we cannot guarantee that your monitor's display of any color will be accurate. Also, when viewing photos on our website (and in our catalog), we recommend that you review the product dimensions carefully, as the scale can be difficult to capture accurately in photos.

We reserve the right to change prices on this website as we see necessary. We make every effort to ensure the accuracy of our information, however, errors occasionally occur. We reserve the right to make corrections.

If you have any questions about how to use our website, please contact us by phone or email our webmaster.

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