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Frequently Asked Questions

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Shipping FAQs
 

What are your shipping rates?

Learn about our shipping rates on our Shipping Information page.

Can I track my packages online?

Yes, if you provide an email address when placing a phone or web order, DharmaCrafts will email you an order confirmation and UPS tracking number for your order on the day it ships. more...

When will my order be shipped?

Phone orders:

Orders placed before 2 P.M. (EST) Monday through Friday will be processed the same business day and shipped the following business day, providing that the item is in stock. more...

Do you have overnight delivery?

We do offer UPS Next Day shipping. It is important to remember that orders DO NOT ship the day you place the order. Orders placed before 2:00 pm ET ship on the following day. So, an order placed Monday by 2:00 pm, for Next Day Delivery would go out on Tuesday for delivery on Wednesday. Orders placed after 2:00 pm will need to add on another day for delivery. Because price varies by package weight, volume, and destination we must generate a price quote for you. Since these charges can often be quite expensive, we confirm these charges with you before we process your order.

Or, call Customer Service (1-866-339-4198) by 2 pm during our regular hours (M-F, 9am-5 pm, ET), and we may be able to ship your item immediately!

Do you ship items to international addresses?

DharmaCrafts is happy to ship orders to our international customers. Unfortunately, we cannot fulfill "drop ship items." more...

Why do some items have a shipping surcharge added to the normal shipping cost?

A shipping surcharge has been added to select furniture and other oversized and/or heavy items because of increased shipping costs. The surcharge is listed in parentheses ($ ) after the item price. The surcharge is in addition to the standard delivery charges.

I wish to send someone a gift from DharmaCrafts. Does DharmaCrafts offer gift cards?

We will include a gift card free of charge for gift orders. Our DharmaCrafts Customer Service Specialists will hand-write your special message in a beautiful card and include it in the shipment to your gift recipient.